Consultation is the process of engaging with members of the community to determine their views and opinions on the services we provide. We regularly consult with the public through a variety of means including focus groups, surveys and our website.
This engagement informs the Authority of stakeholders’ views and opinions at the beginning of the decision making process and therefore enables them to influence future plans and strategies of the Fire and Rescue Authority.
Consultation is a two-way process. The Authority will listen to those whom it consults and provide feedback to demonstrate how stakeholder’s views have influenced the services provided by the Authority. In some cases, it may not be possible to act upon these views and suggestions however, this will be justified fairly and in good time to those affected, so the consultation process can be sustained.